MultiPortal Community Guidelines
Welcome to the MultiPortal Community - a space for service providers, homelabbers, IT pros, and infrastructure folks to connect, share knowledge, and help each other get the most out of MultiPortal.
These guidelines keep things running smoothly. They’re pretty common sense, but worth spelling out.
The Short Version
Be helpful. We’re all here to solve problems and learn from each other.
Be decent. Treat people the way you’d want to be treated.
Stay on topic. This is a place for MultiPortal and infrastructure talk. If you want to talk about something random, keep it to the General Discussions forum.
The Details
Keep It Respectful
- Everyone’s welcome here, whether you’re in a massive telco or just getting started in your MSP.
- Disagree with ideas, not people. Healthy debate is fine - being a jerk isn’t.
- No harassment, discrimination, or personal attacks. Zero tolerance.
- Don’t be dismissive of questions that seem basic to you. We all started somewhere.
Keep It Useful
Asking for help?
- Search first - there’s a good chance someone’s already solved your problem.
- Use the templates in each forum - they exist to help you get better answers faster.
- Include the details: versions, error messages, what you’ve already tried.
- Post in the right category.
Helping out?
- Be patient, especially with newcomers.
- Give practical advice, not just “RTFM” or a link with no context.
- If you’re not sure about something, say so. Bad advice is worse than no advice.
Keep It Clean
- Don’t share passwords, API keys, or other secrets - even accidentally in logs or screenshots.
- Redact customer info and IP addresses before posting.
- Found a security issue? Email security@multiportal.io - don’t post it publicly.
Keep It Legal
- No piracy, license hacks, or anything that circumvents licensing.
- Respect copyright. Quote and attribute when appropriate.
Keep It On Topic
- Stick to MultiPortal, Proxmox, virtualization, and related infrastructure topics.
- General tech chat goes in Community → General Discussion.
- Save the politics and hot takes for somewhere else.
Forum-Specific Notes
Support Forums
- One problem per post. Don’t bundle unrelated issues.
- Mark your topic as solved when you get an answer - it helps others find solutions.
- Don’t bump repeatedly. Add new info if you have it, otherwise be patient.
- This is peer-to-peer support. For guaranteed response times, contact MultiPortal Support directly.
Feedback & Ideas
- Check if someone’s already requested your feature - add your voice to existing threads instead of duplicating. Use the topic voting feature.
- Focus on the problem you’re trying to solve, not just the solution you want.
- Not every request will be built. That’s just how it goes.
Beta Programs
- Beta content is confidential. Don’t share builds, screenshots, or unreleased features outside the beta forums.
- Give honest feedback - that’s why you’re here.
- Don’t run beta software in production. Seriously.
Partner Zone
- Partner info stays in the Partner Zone.
- Follow your Partner Agreement.
What Happens If Someone Breaks the Rules
We’d rather not police things, but when needed:
- Heads up — Most issues get resolved with a quick note.
- Warning — Repeated issues may get a formal warning.
- Timeout — Continued problems can lead to a temporary suspension.
- Ban — Serious or persistent violations mean permanent removal.
We aim to be fair and consistent. The moderators have final say.
Getting Help
Community questions: Post in the right forum.
Official support: For production issues or guaranteed response, contact MultiPortal Support.
Report a problem: Use the Report button or message a moderator.
Questions about these guidelines: Post in General Discussion or ask a mod.
Thanks for Being Here
This community works because people like you show up, share what you know, and help each other out. We’re glad you’re part of it.
~ The MultiPortal Team
Last updated: May 2026