<![CDATA[Decrypt credentials failure on VM create]]>Environment

  • MultiPortal Version: 1.1.2
  • Proxmox VE Version: 9.1.7
  • Deployment Type: Single Node
  • Browser (if UI issue): Chrome

Description
creating a VM with cloudInit username/password : “Error: Failed to decrypt credentials — encryption key may have changed”

Steps to Reproduce (if applicable)
1.
2.
3.

Expected Behavior
VM is created with the username and password set

Actual Behavior
VM does not get created

Logs/Screenshots
b71311c8-81f5-400b-9e06-bcf33076b83b-image.jpeg

]]>https://forum.multiportal.io/topic/18/decrypt-credentials-failure-on-vm-createRSS for NodeThu, 18 Jun 2026 06:02:27 GMTFri, 22 May 2026 13:47:08 GMT60<![CDATA[Reply to Decrypt credentials failure on VM create on Thu, 28 May 2026 22:38:42 GMT]]>

@heky said:

But now in 1.1.3 there is another error Error: Validation failed: {“ciuser”:[“Username is required when any cloud-init field is set.”]} So probably you need to address this. Creation VM from template is not possible.Screenshot 2026-05-28 at 07.00.08.png

@heky Can you please see my message I incorrectly directed to Twallace-armor.

]]>https://forum.multiportal.io/post/52https://forum.multiportal.io/post/52Thu, 28 May 2026 22:38:42 GMT<![CDATA[Reply to Decrypt credentials failure on VM create on Thu, 28 May 2026 09:01:01 GMT]]>Hi @twallace-armor, this may be caused by the MultiPortal queue workers needing a restart.

Could you please navigate to Settings → System Info → Manage:

67e879da-e23f-4a4a-a35b-b56446cd550c-image.jpeg

Then click Restart All:

7f67d6a8-7a47-442a-aeee-fa01c8d06d04-image.jpeg

Once the services have restarted, please retry the task. If it still fails, could you try creating a new Virtual Machine.

]]>https://forum.multiportal.io/post/51https://forum.multiportal.io/post/51Thu, 28 May 2026 09:01:01 GMT<![CDATA[Reply to Decrypt credentials failure on VM create on Thu, 28 May 2026 05:00:35 GMT]]>But now in 1.1.3 there is another error Error: Validation failed: {“ciuser”:[“Username is required when any cloud-init field is set.”]} So probably you need to address this. Creation VM from template is not possible.Screenshot 2026-05-28 at 07.00.08.png

]]>https://forum.multiportal.io/post/50https://forum.multiportal.io/post/50Thu, 28 May 2026 05:00:35 GMT<![CDATA[Reply to Decrypt credentials failure on VM create on Tue, 26 May 2026 01:46:45 GMT]]>Hey there @twallace-armor, the latest release (1.1.3) has just dropped. Take it for a spin in your test environment and see if that sorts your issue out.

]]>https://forum.multiportal.io/post/40https://forum.multiportal.io/post/40Tue, 26 May 2026 01:46:45 GMT<![CDATA[Reply to Decrypt credentials failure on VM create on Fri, 22 May 2026 13:58:01 GMT]]>This has been answered in the release for Monday. Thank you.

]]>https://forum.multiportal.io/post/37https://forum.multiportal.io/post/37Fri, 22 May 2026 13:58:01 GMT